At Valentin Trips, customer satisfaction is our priority. If you are not fully satisfied with your purchase, our returns and refund policy ensures a smooth process.

1. Return Eligibility

• Products are eligible for return within 3 days of delivery.

• Returned items must be unused, in original packaging, and in the same condition as delivered.

• Proof of purchase (receipt, order confirmation, or invoice) is required.

2. Return Process

• To initiate a return, please contact us at [email protected] within 3 days of receiving your order.

• Our team will provide step-by-step instructions for returning the product.

• Customers are responsible for securely packaging the item to avoid damage during return transit.

3. Refunds

• Refunds are issued only after the returned product is received and inspected.

• Refunds are processed through online bank transfer only (no cash refunds).

• Customers must provide accurate bank details when submitting the return request.

• Refunds typically take 5–7 business days to reflect in your account once approved.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, negligence, or improper handling.

• Items marked “final sale” or “non-returnable” at the time of purchase.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 24 hours of delivery with clear photos.

• After verification, we will arrange a replacement or issue a refund as per your preference.

6. Contact Us

For return or refund requests, please contact:

Valentin Trips
📧 Email: [email protected]